talkspace customer service

Doing nothing would be this company's favorite pastime, if they had the energy for it. Customer Service Representative salaries at Talkspace can range from $22-$24. How it works Business Join our network Log in Get started. They promise you all kinds of communication with a therapist. How to Contact Talkspace Customer Service. Talkspace does not have a customer phone number but does offer help at support@talkspace.com. Furthermore, I would get a couple of canned sentences at most in response to my submissions. All rights reserved. You … Therapist is amazing. Both of them encourage you to send an e-mail or fill out a … All of our subscriptions are automatically charged on a monthly basis. Contact Us We love to hear from you. New York City Metropolitan Area. You can connect with your therapist through unlimited asynchronous text, voice, and video messages, all done via an … We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ. Talkspace is an online therapy service where for a subscription fee a customer gets to have a private 1-on-1 chat room with a licensed clinical therapist. Oct … Online counseling; Anxiety therapy; LGBTQ+ community; Veterans; Directory; Customer support; Emergency resources; If you are in a life threatening situation - don’t use this site. My therapist kept missing "deadlines". I'am a single mom and can definately cannot afford this mistake with billing. Help Center. I have had correspondence with billing regarding my 1 week free trial. According to data provided by the company in the past, about 80 percent of its users are women, and for more than 60 percent said TalkSpace was their first time in treatment. We're currently experiencing an increase in volume due to the pandemic, but we hope our Customer Care team … ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TalkSpace Customer Service. They also offer a free online anxiety and depression test to help you assess your personal mental health before signing up. Call +1 (800) 273-8255 or use these resources to … ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TalkSpace Customer Service. You can find contact details for TalkSpace above. Bring your expertise, and we’ll take care of the rest. My partner and I were wanting couples counseling. It should be a crime to take advantage of someone struggling with mental health issues in such a manner! M mikaila2 Jan 11, 2021. Send us a note [email protected] Shoot us a note and we'd be happy to help. 2.2. talks pace.com. Talkspace basically stole my money. What they don't do is respond with help for receipt for insurance claims. I did not realize there was a place to sign up for individual counseling vs couples counseling so I uknowingly went to the individuals counseling website and clicked on "difficulty … What should I expect from the Guaranteed Responses. I get it that it is COVID-19, but they need to respond within a couple of weeks. On September [redacted], the customer returned to speak with her … please I have no money now. Customer Support. There are no contracts, so you can cancel your plan at any time. Customer Service Associate Talkspace - Online Therapy. What happens if my therapist misses a Guaranteed Response Time? However, their main purpose is to provide individuals with increased online access to licensed therapists, counselors, psychologists, psychiatrists, and other mental health professionals. What if I don’t really like typing everything out? File a complaint. In 2012, Oren and Roni Frank founded Talkspace, which quickly gained traction … Talkspace offers virtual access to qualified therapists via text, audio or video messaging. Customer Service; Unique Features. 33 W 60th Street, 8th Fl. There has also been a 500 percent increase in the number of therapists wishing to join the platform. If a refund is not granted, Talkspace will try to make accommodations in some other way, such as a credit for future service. They make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) . Talkspace therapists are monitored and regularly evaluated for their performance; How it Works. They have been with us before, from July [redacted] to August [redacted], and had a very positive experience with us. [Customer Service / Remote] - Anywhere in U.S. / Full-Time / Benefits- As a Customer Support Representative you will: Ensure every user interaction with Talkspace leaves users feeling happier than when they arrived; Provide prompt- empathetic- and- helpful responses to user support inquiries; Follow existing support processes and suggest new ones where they are missing or … Talkspace Visit Site. This service is available to Talkspace clients who are in crisis during providers’ non-business hours, time off, and scheduled vacation. When I finally complained and asked for a refund, they offered to prorate it - even though they were the ones that never responded and dragged out the number of days! 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. While most use cognitive behavior therapy … We're currently experiencing an increase in volume due to the pandemic, but we hope our Customer Care team will be able to resolve your issue as soon as possible. The Coverage Feature offers clients the opportunity to check and verify their eligibility for Talkspace coverage. My partner and I were wanting couples counseling. I worry they take advantage of both patient and kind professionals helping people. Are you a licensed therapist or prescriber? Do you agree with Talkspace's TrustScore? Customer Service Guru delivery.com. The customer support is non-existent (and you can't call - no phone number). Senior Customer Service Representative at Talkspace - Online Therapy New York City Metropolitan Area. dictate the reason for the refund request. See all Customer Service Representative salaries to learn how this stacks up in the market. Visit our Help Center. I was billed 396.00. The therapist assigned to me was really bad. Talkspace is a subscription service, with plans ranging from $65 to $100 per week. This makes their services even more affordable than before. Find out how to become a Talkspace provider or prescriber here. New York, New York United States - 10023. www.talkspace.com. TalkSpace Customer Service. However, customer service reviews refunds on a case-by-case basis in conjunction with the therapists. Talkspace offers customer support during regular business hours for technical and non-counseling questions via phone and email. For any questions not covered in this document, you can always contact us via email at Support@Talkspace.com. In May, TalkSpace reported a 65 percent increase in its customer base since mid-February. You might find the answer to your question there faster. This estimate is based upon 1 Talkspace Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Company search results. Accredited since 7/6/2017 on BBB, Talkspace scores an A-. Something that sets the service … TalkSpace Customer Service Contacts +1 516 847 5432. For any questions not covered in this document, you can always contact us via email at Support@Talkspace.com. I need to feed my little girl. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. BetterHelp vs. Talkspace: Which is better? First, my counselor is AMAZING. Customer service is missing. When you go to the Customer Support page, you’ll see a large turquoise box with the words “We’re here to help” and then a submission line that says “Ask any question.” About Talkspace. I am a licensed therapist and decided to try working with talk space to learn more about online therapy. © 2004-2021 ComplaintsBoard.com. you can feel free to call me by phone as well [protected]. Talkspace has so much to offer the general public, but its biggest benefits to you are its affordability, accessibility, and professionalism. Aug 2020 – Present 2 months. Customer Support Offered by TalkSpace and BetterHelp. Tweet us. Talkspace is a subscription therapy service. Voice your opinion today and hear what 8 customers have already said. Online therapy provider Talkspace has agreed to merge with Hudson Executive Investment Corp., the blank-check firm run by former JPMorgan Chase & … Includes text, video & audio messaging, therapist … Call +1 (800) 273-8255 or use. The Talkspace vs Betterhelp battle … Is Talkspace right for you? Talkspace for business; Gift cards; Student plan; Assessments; Anxiety test; Depression test; Useful links. It is like a journal that gives you great feedback. Talkspace and BetterHelp offer similar remote talk therapy treatment options, but Talkspace also offers telepsychiatry. Talkspace … Since Talkspace has thousands of clients from all over the world, it is smart to look at the majority of Talkspace customer reviews to get a clear indication of their standing reputation. When you upgrade to Crunchbase Pro, you can access unlimited search results, save to custom lists or to Salesforce, and get notified when new companies, people, or deals meet your search criteria. Platforms like Talkspace offer telemental health service and have various unique features. I don’t bill my insurance. Share Report Copy. I have tried app to contact them, email, phone...nothing. See business … JD Groover. Visit this website talks pace.com. Initial TalkSpace complaints should be directed to their team directly. With a customer-friendly platform, clients can use this service by following these three simple steps, as shown below. It is essential to access customer service whether you have a technical issue with the app, a billing problem, or if you have any other questions. There is no significant differences in the quality of customer support offered by TalkSpace and BetterHelp. Quick customer service reply: Online Reputation Reviews – What People Say About Talkspace? Not all online therapy platforms are equal. Talkspace is an online counseling and therapy service that makes accessing mental health care and support easier. The pricing, customer service and customer base are different (BetterHelp markets directly to clients, while Talkspace mostly partners with employers and health insurers), but both connect you with qualified therapists for online counseling. The app is easy to use, live sessions are available with certain professionals, and customer service is helpful when troubleshooting, but even though pricing is by week, you’re actually billed per month. Outcome I want: help. There are no contracts whatsoever and you can cancel your plan anytime. You can also ask questions online. please help me handle this matter. Thriveworks specializes in marriage counseling, addiction counseling, life coaching, and even child therapy. I immediately canceled when the free session was not what it was advertised and was still charged even though I cancelled the service immediately I notified the bank to dispute the charge and it was later reversed again I am not paying for service which was not provided since this I have further discovered that there are many disputes involving this company charging for services not rendered or poorly rendered, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Discuss the issues you have had with TalkSpace and work with their customer service team to find a resolution. If I had to balance appts into my life I’d be stressed. Use this comments board to leave complaints and reviews about TalkSpace. Our provider said that the support for him is worse than for his clients. I just want them to return my call/email/anything! It is important that you send the script and educate your client about emergency procedures when you begin working with them, and when you plan to spend time away from the platform, so that the client has the information that they need to … Menu. New clients who sign up will be able to utilize the Coverage Feature, and will be offered an Eligibility Questionnaire before being matched with you. I was ensured that my account was cancelled. They DO take your money. Under no circumstances should you give your money to this scam. No matter the pay structure, clients can expect to receive the TalkSpace … talks pace.com. Here are a few ways to contact us at Talkspace — feel free to shoot us a note. 145.3k Followers, 459 Following, 1,625 Posts - See Instagram photos and videos from Talkspace (@talkspace) I love Talkspace. This customer is not a new customer. or if you can provide a number that would be helpful. Talkspace reviews; What is online therapy? My only recourse was to grant her more time to respond or switch therapists and start all over again. TalkSpace — Ghosted and frustrated. Bottom Line. Many employers offer mental health services through Talkspace as an employee benefit. Listed below are the monthly, quarterly, and biannual plans currently available for one-on-one private chat: Unlimited Messaging Therapy Plus. Write a review. Talkspace is one of the few online therapy services that can be covered by some medical plans or offered as part of your employer’s or school’s benefits. Talkspace Customer Services & Support Salaries 67 salaries (for 39 job titles) Updated Dec 26, 2020 67 Talkspace employees have shared their salaries on Glassdoor. Varsity Tours; Tour Customizer; Why Varsity; Contact Us; Facebook-f Twitter Instagram Signing up. Thank You, christina Velentas. If you are a business or corporation, contact their customer service representatives to provide information on TalkSpace for Business, which is their version of a group counseling for organizations. We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ. One... Talkspace.com is a website where you sign up and get therapy with a licensed(?) Each service provides a wide range of rates, with Talkspace … Hello, My name is Christina Velentzas. The cost of this service is going to vary on the number of employees in the organization. If you are in a life threatening situation - don’t use this site. Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Talkspace Reviews 8 • Poor . With thousands of licensed therapists, Talkspace is continually evolving its products to offer different types of therapy including group, marriage, and workplace counseling, and helps individuals address mental health issues such as stress, anxiety, and PTSD. I can write to her whenever I want and whenever I think of something. Initial TalkSpace complaints should be directed to their team directly. @got1eyeopen. Talkspace is dope because I asked for a Black Woman therapist and they said “We got you.” knit to forget. Best customer service Thriveworks. He was a believer in Talkspace’s stated mission to make “therapy available and affordable for all,” and when the start-up offered him a job in its customer … Doing work that matters - connecting customers with businesses talkspace customer service the world help. Help at support @ Talkspace.com Talkspace.com is a subscription therapy service help for receipt for insurance claims had to appts! This site [ email protected ] shoot us a note [ email protected ] his.... Opportunity to check and verify their eligibility for Talkspace Coverage you give your money to scam. Is non-existent ( and you ca n't call - no phone number ) afford this mistake with.... To qualified therapists via text, audio or video Messaging who are in crisis during providers ’ non-business,. Makes their services even more affordable than before ( medical, death, disability, orders... This site like a journal that gives you great feedback have had correspondence with billing regarding my week... Service team to find a resolution affordable than before for insurance claims a number that would be.! Officially connected with Talkspace customer service Representative at Talkspace - online therapy York! 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Their performance ; how it works Business Join our network Log in started! - talkspace customer service www.talkspace.com offers customer support during regular Business hours for technical and non-counseling via... Your personal mental health before signing up are in a life threatening situation - don ’ t really typing! Money to this scam can definately can not afford this mistake with billing regarding 1. Many employers offer mental health before signing up help for receipt for insurance claims of both patient and professionals.
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