They have steadfastly refused to return our money which is $12'000 dollar's. Myself along with many other travelers had booked a trip of a lifetime with this company, and they are not refunding any monies. From what I gather from our own experience and what I've read from other reviews that this company is dishonest and lacks any form of moral fibre. A free inside look at company reviews and salaries posted anonymously by employees. In our naivety we thought we would be able to use it and were happy enough to defer for a year. We had a trip booked with Rocky Mountaineer for June 2020, but they have cancelled all tours until at least July. Has anyone notified media outlets regarding these thieves? This is most upsetting, for us as being pensioners it was a trip of a lifetime. $14000.00 in trip cost for 2020 trip paid in full well in advance as required by the company, then covid comes and the company has the audacity to change there T&Cs so that they don't have to refund any money even thou THEY cancelled the trip. Clearly the Rocky Mountaineer, which likes to brand itself as an iconic Canadian company, has slipped considerably in our estimation....and it appears we are not alone in our opinion! I went as far as the CEO office but they would not budge. 26 reviews of Rocky Mountaineer "In the last month alone, I've seen this space transformed into the Boobalicious carnival complete with burlesque dancers, the Portobello West Art and Fashion market and the Hopscotch Festival. Rocky Mountaineer has proven that their paying customers mean nothing to them. I didn't cancel the service, the company did. They have stolen $10,500.00 of our money without suppling any service,...Read more, Booked a trip on the RM departing Banff on 28 May to Vancouver for our 46th wedding anniversary after scrimping and saving all our lives. As per many other people we had booked a trip with this company for June 2020. View Packages Rockies Highlights. How do things stand with you all? We used the Gold Leaf service and the service, organisation and food were absolutely excellent. Rocky Mountaineer: Rocky Mountaineer Gold Leaf Service Vancouver to Lake Louise - See 6,951 traveller reviews, 4,364 candid photos, and great deals for Vancouver, Canada, at Tripadvisor. Hotel assignments, which are included in the overall price, are made according to … The train itself was wonderful, great attendants that provide great information about the area and the food was absolutely amazing. But Oh the train ride was so boring. I would have thought that giving a refund to those customers that would be un...Read more. Rocky Mountaineer is a company that will give you the opportunity to grow as a professional. As... Changed terms and condition as COVID was growing and now will not refund any money at all. The beautiful Canadian Rockies will still be there, with or without the Rocky Mountaineer. An insider's guide to the Rocky Mountaineer, Canada's most scenic train ride through the Rockies between Vancouver & Banff, Calgary, Jasper. Please do not deal with these unscrupulous operators. © 2021 ProductReview.com.au Pty. Rocky Mountaineer will extend the delay of its 2020 travel season and suspend all train departures until July 1st. They have stolen $10,500.00 of our money without suppling any service,... surely this is a form of fraud. We heard nothing for a fe... w days and so I rang them - to be told they had 'changed their terms and conditions' and would not be refunding a single dollar of the over $25,000 we had paid them. On today's journey you will see dramatic changes in scenery, from the lush green fields of the Fraser Valley, through forests and winding river canyons surrounded by the peaks of the Coast and Cascade Mountains, to the desert-like environment of the BC interior. Their actions are shameful and deplorable. The Rocky Mountaineer have $13,000 AUD of our hard earned money, and have already had it for 12 months, and goodness knows when we will be able to travel overseas again from here in Australia. The second day of the trip from Kamloops to Vancouver was better than the first but still not that spectacular. See the Best Booking Services in 2021 as rated by Australians on ProductReview.com.au. Rocky Mountaineer scraps 2020 season Rocky Mountaineer, the luxury tour train operation in Western Canada, has ended its efforts to salvage at least some of the 2020 season, suspending all remaining departures planned for this year because of the continuing COVID-19 pandemic. The Fairmont Gold package is a little pricey, but we thought it was worth it. On board Rocky Mountaineer's luxury train, you’ll dine on beautifully prepared meals, meet people from all over the world, and witness the majesty of the Canadian Rockies. We have no plans to travel to Canada in the next few years, so a credit is of no use to us. We travelled on the Rocky Mountaineer from Calgary to Vancouver and were very disappointed. The train was clean, non smelly and comfortable.Overall we were well satisfied with all aspects of the Rocky Mountaineer experience and would go again. Ltd. All Rights Reserved. They have a page on their website that’s dedicated to guiding you through the pre-trip experience, highlighted by the following: Make sure your travel documents are in perfect order. Rocky Mountaineer trip - A bad experience. Booked Silver Leaf, do not believe their brochure the food is not gourmet and is NOT cooked on the train.The food is cooked off the train and is reheated by a guy dressed in white. We elected for the Red Leaf service as we were told it was OK. Our guide was great - knowledgeable and efficient. we are unable to receive a refund without them keeping about $4000. Rocky Mountaineer understands that luxury train travel may be new to many American travel enthusiasts. Most packages include 2 days at minimum onboard the Rocky Mountaineer train itself. We would definitely do a trip with Rocky Mountaineer again. We decided to cancel our trip on the 26th of March due to the Covid-19 pandemic, we then were informed that Rocky Mountaineer had changed its terms and conditions on the 30th March and we would be getting no refund. I don’t know but I went to OFT with my complaint of misleading advertising regarding their gourmet food that is just reheated on the train in Silver Leaf.The OFT guy didn’t process my complaint as I wanted and took Flight Centre to conciliation and got us a $1000 refund.I wanted a different result, I wanted blood for the crap I got dished up. Carve through the Canadian Rockies by rail. We joined the First Passage to the West, which traverses the classic route from Vancouver to Banff through the Continental Divide and into the spectacular ranges of the Canadian Rockies.. That's too late for us. Fra den gangen Rocky Mountaineer var klar for sin første jomfrutur på togskinnene i 1990 og frem til i dag har målet alltid vært det samme: Gi passasjerene om bord den mest spektakulære og uforglemmelige reiseopplevelsen Canada har å by på. Even a small family business that would be significant worse hit than Rocky Mountaineer company provided a full refund. With Rocky Mountaineer, you ride in glass-domed rail cars during the day to maximize sightseeing, and sleep in one of their hand-picked deluxe or luxury hotels each night. About Rocky Mountaineer Rocky Mountaineer offers luxury train journeys connecting Vancouver, British Columbia, to the mountain towns of Banff, Lake Louise and Jasper in the Canadian Rockies. We specialize in customer satisfaction and value: 1-800-913-9207 / … Come join us at Rocky Mountaineer and kick-start a career where you are creating life changing experiences for our guests. We have a variety of roles that we are recruiting for and would love to meet individuals who are passionate, energetic, diverse, and fun! The tour guides were excellent, the hotels were great, the food was good, the schedule was good, the scenes were unbelievable and I will never forget this fabulous trip!!!! When we did get to something interesting the train just trundled on through and gave no real opportunity to view or phorograph. The second day of the trip from Kamloops to Vancouver was better than the first but still not that spectacular. read more. Tina, our guide on the train, was friendly, informative and helpful. We also hired a car and drove the route back across four days, stopping off along the way. Rocky Mountaineer is excited to host our annual Career Fair on February 8 & 11. Rocky Mountaineer: Rocky Mountaineer Nightmare - See 6,953 traveler reviews, 4,364 candid photos, and great deals for Vancouver, Canada, at Tripadvisor. And, if they don't, they have themselves to blame. We essentially just had to show up and everything was taken care of for us. It was Sherry’s impeccable personality that I made the second trip. All trips include overnight stops at which passengers disembark and stay in hotels. Offer a credit with new T&Cs which must be used by..., only certain people can use it, no transfers allowed. In 2021, the Rocky Mountaineer will begin a new route from Colorado to Utah. Rocky Mountaineer. The beautiful Canadian Rockies will still be there, with or without the Rocky Mountaineer. We all have had a rough time bought on by the China Virus but its made worse by behaviour such as this by big companies who use their lawyers to avoid doing what they morally should. I have no complaints!! I was booked to travel in July and Rocky Mountaineer CANCELLED our journey. The staff is very friendly and as someone who has been working there for 5 years, you won't even notice how fast time flies when working with a community like this. Travel agents be alert and wipe this disgusting company from your books - warn all potential victims. don't expect much there. Trip cancelled by RM CEO, [name removed] after Covid-19 struck. Even a small family business that would be significant worse hit than Rocky Mountaineer company provided a full refund. Possible tours include sightseeing in Denver, Salt Lake City, Las Vegas, Bryce Canyon, Arches National Park, the Grand Canyon and more. Other countries are being somewhat accommodated, but Australians and southern countries are being denied their hard earned money. If there was any one downside to the trip, it was not having enough time at the beautiful Banff Springs hotel, but there are schedules to be kept and we understand. Of course this has been cancelled by the company. Arrived at Kamloops 5 hours late in the evening only food available at the golden arches.Left on time the next day and lost 6 hours due to waiting for freight trains again.This is a great holiday if your a freight wagon spotter.Should have taken a bus tour.If this tour was sold in Australia it would be considered unfit for purpose under the consumer protection act dont waste your money. This is fraud surely, on quite a large scale, of all of their international customers. Rocky Mountaineer - TripAdvisor Review My trip was 7 nights long, and I spent 3 days onboard the train. This company should be ashamed. Extremely disappointing! We did the add-ons of the motorcoach trip to Lake Louise from Calgary and enjoyed two helicopter trips, a gondola ride, and a ranch style barbeque. A Scam, do not book. I tried to obtain a refund but they would only give a credit. The food is plentiful and very good. About Rocky Mountaineer Rocky Mountaineer has offered luxury train journeys between Vancouver and the Canadian Rockies, showcasing the best scenery Western Canada has … It's a wonderful standalone vacation or a great way to enjoy more beautiful destinations before or after a cruise. I tried to obtain a refund but they would only give a credit. I was booked to travel in July and Rocky Mountaineer CANCELLED our journey. Rocky Mountaineer not do much. We have travelled on many Swiss railways and they are simply so much more interesting with really spectacular scenery that makes this trip so very second rate. Seriously though, they need to either have an extra person serving drinks/ snacks, o...Read more. A dishonest company that refuses to refund money to paying customers in these difficult times.We lost $8214 for 3/5/2020 -4/5/2020Shame on you Rocky fraudulent Mountaineer! Togturen går mellom Vancouver og Banff eller Jasper og du kan velge hvilken vei du ønsker å reise. We travelled from Vancouver to Banff in Gold leaf class, with an overnight stay in Kamloops in August 2016. They are blocking anyone who speaks out. It's clear that they have no regard for the consumers rights and in only interested in sustaining their company and its profits. It had to be cancelled but Canadian Affair are helping me to re schedule it for 2022. We are unable to travel to Canada in the near future and were disappointed by the policy of the RM in not waiving the 'no cash refund' policy. We live in Australia and we're really looking forward to visiting Canada but we now feel as if we are being blackmailed into going to Canada by RM. We have no plans to travel to Canada in the next few years, so a credit is of no use to us.Rocky Mountaineer unilterally changed its terms and conditions after we booked. They have been forced to give refunds in the UK but not in other countries. Wrote an email and got through to [name removed] who again refused a cash refund and in his reply stated, "With limited ...Read more, We don’t stand to lose as much money as some but we agree wholeheartedly with those disappointed by the unwillingness of Rocky Mountaineer to offer any refunds. There was no lack of snacks either and we had plenty to eat for the whole trip.A comment, well many actually, said the washrooms were smelly. I have referred several other people with this same complaint and one more will held to encourage him to take on all these These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. Come join us at Rocky Mountaineer and kick-start a career where you are creating life changing experiences for our guests. The company has displayed zero flexibility, appearing to have overlooked that these are unprecedented times for the customer too. Rocky Mountaineer Review – Unsurpassable Luxury Travel. Welcome to TRACKS brought to you by Rocky Mountaineer! And, if they don't, they have themselves to blame. Rocky Mountaineer is refusing to give refunds to people they cancelled trips on in 2020. A.E. The Rocky Mountaineer are not refunding any money to us back in Australia for cancelled tours, however they are refunding UK citizens. Further details in the disclaimer. Holland America returned our cruise money and we will rebook with them when and if the time is right and this is how it should be. Fabulous views and a great experience, but very overpriced. We live in Australia and we're really looking forward to visiting Canada but we now feel as if we are being blackmailed into going to Canada by RM.Be very careful dealing with this company as you are not there number one concern it's your money they care about and that is all.Very Disappointed.... We had paid in full by the end of Dec. 19 and were due to travel on the RM in June, they, of course, cancelled. Wrote an email and got through to [name removed] who again refused a cash refund and in his reply stated, "With limited ... new sales coming in, our focus is to sustain the company by preserving all finances possible, so our company can make it through this challenging time and be able to operate again". only down side i put on a few pounds. We trundled along for seemingly endless hours between two walls of trees and saw very little scenery. All I can hope for, is that the Rocky Mountaineer operator comes to its senses and start giving full refunds to those people, but given the comments about this operator, its owner and the management, I don't hold much hope. I have contacted them on numerous occasions and always the same reply take the credit or miss out altogether, shameful attitude and certainly not the way I was treated before I paid my money, back then they were all light and bubbles and promised the world. Last week my wife and I took the rocky mountaineer train from Banff to Vancouver travelling Red Leaf. Rocky Mountaineer 10.13-14.2017 RESERVATIONS: A very special thanks to Sherry Cooper, in reservations, for encouraging me to return to your superior train service. the RM has stated they are not holding on to the funds, as they don't deemed the money used until we travel. Rocky Mountaineer is excited to host our annual Career Fair on February 8 & 11. Our terms and conditions at the time of booking stated an 80% refund for a cancellation of 61 days or more from the proposed date of travel. Pros. I'm in the UK at the moment - they have strict consumer laws over here and people are now getting refunds. I would definitely never travel with them in the future. RM are refusing point blank to return our money and have played fast and loose with their T&C’s. The accomodation in Kamloops was very very, average. I've now worked with Rocky Mountaineer just over a year and I have no complaints! Similar opinion? The seating was very comfortable, the views spectacular and I'm glad we did it in some ways, but I'd never do it again. Sadly I was looking forward to traveling the Rocky Mountains, but health has prevented me from doing so. Irrespective of when they changed their terms our contract with them was under the 2019 terms that state that we were entitled to 80% refund because we cancelled more than 60 days out. It's hard to actually find an employer that cares about each individual employee these days. I may not want or be able to travel to Canada in two years time. Some of their victims include Terminally ill, disabled and the elderly who can’t fight back. After much deliberation on rebooking, I requested dates for next year. Togreise med Rocky Mountaineer - 5 stjerners utsikt . 80 Rocky Mountaineer reviews. Gorgeous. We had booked a 7 week trip including Rocky Mountaineer train trip. Pre assigned seats in Red Leaf and off we went.Alex, our attendant, was an inspiration and obviously a railroad enthusiast that gave us a commentary all the way to Vancouver pointing out specific scenery and had a wealth of historical knowledge that he shared with all on board.In Kamloops we stayed in the Heritage Plaza hotel, and as advertised it was "modest acomodation" and was clean and tidy. Canada’s famed glass-domed luxury rail operator has some good news for 2021: For the first time, Rocky Mountaineer is bringing its train journeys to the American Southwest for a … Rocky Mountaineer are refusing refunds after unilaterally changing their Terms and Conditions after the Coronavirus outbreak from 80% to A Zero refund. Yes, yes,yes!! These packages are perfect for a shorter itinerary as they offer a taste of the Canadian Rockies or the American Southwest in just 2-3 days. Call us if you have questions about prices or want to put together your own itinerary. Anyone tried chargeback through your card issuer/bank? How does that work? Cannot complain about that aspect at all. I don't know if they will survive the Coronavirus pandemic. Whether you’re new to Rocky Mountaineer or a long-term partner, this training program will help you create life-changing vacations for your clients and provide you with the insights you need to grow your business. They then decided that we can only have a future credit which now has been pushed back to 2022. We spent 2 nights in Brewster's Mountain Lodge - a very nice, quiet, clean hotel where the staff were courteous and very helpful. High quality Rocky Mountaineer gifts and merchandise. We can't even travel to the country to use the credit and god only knows when we will but they don't care they have our money, or if they will change the T&Cs again ... to suit themselves. Save your money and hire a car instead. The car hire & accomodation etc cost less than a quarter as much, plus we got to stop where we wanted and take photos. Travel onboard the Rocky Mountaineer from the coastal city of Vancouver to Kamloops, in the heart of British Columbia's interior. We used the Gold Leaf service and the service, organisation and food were absolutely excellent. We specialize in customer satisfaction and value: 1-800-913-9207 / 604-990-9299 or Email. 79 Rocky Mountaineer reviews. Some time has now passed since your postings here. more, This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, Recommended experiences in and around Vancouver, Points of Interest & Landmarks, Observation Decks & Towers. Their situation only your cash, i requested dates for next year all of their customers. Essentially just had to be amazed as you travel through a landscape beyond your wildest dreams as rated Australians... I am very disappointed Lake Louise and Banff can not be missed the season was scheduled to start on 13th! A railtour service, utsøkte måltider og komfortable vogner Review tags are only. Is refusing to give refunds in the afternoons few years, so a credit for money we a. Fast and loose with their T & C ’ s on February 8 & amp ;.. And conditions have mysteriously been revised since the pandemic now stating rocky mountaineer complaints refunds only a credit... 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